$5.95 FLAT RATE SHIPPING & FREE SHIPPING ON ORDERS OF $250+ | FINAL FEW—SAVE 50% OFF WITH CODE: SALEONSALE

FAQ

Is shipping free?

Free shipping is available on orders over $50.

 

What does “Awaiting Fulfillment” mean?

This means your order has been received and is waiting to be packaged. Your order will be shipped within 2-3 business days. When your item is shipped, your order status will change to “shipped”.

 

When will my order ship?

Most orders ship in 2-3 business days unless you place a PRE-ORDER or you have provided us with an incomplete address. If that is the case, we will contact you before we proceed with shipping. 

 

Who do you ship through?

We ship all orders through the United States Postal Service and order can be tracked at www.usps.com.  When your product has been shipped you will receive a Shipping Confirmation email with a tracking number.

 

How long does shipping take?

Most packages take 2-4 business days to be delivered through the USPS. 

 

Do you offer expedited shipping?

We offer next day shipping, which is delivered in 1-2 days.  The cost starts at an additional $14 and goes up from there.  Please call the store to get your order sent next day delivery!

 

When can I expect to see my credit for my return?

Credit will not be processed until returns are received. We process all returns with in 1-2 days of receiving the return.  Your credit can be viewed and used on your account at www.shopjacklyndee.com

  

How do I use my store credit? 

To use your store credit you must be logged into your account during checkout.  When checking out, simply select “store credit” as payment method. Purchase amounts that exceed the value of store credit will require an additional method of payment for the balance due. Store credit does not expire and we do not deduct any service fees for non-use.

 

Is international shipping available?

We do ship abroad! International shipping is $30.